Return & Exchange Policy

Items must be unused with tags still attached to be eligible for return or exchange. Returns and exchanges are accepted within 10 days of purchase for a full refund to the original form of payment. Final Sale: All holiday, seasonal items, vintage pieces, furniture, and pillows are not eligible for return or exchange.

Returns

• Eligibility: Items must be returned within 10 days of purchase.
• Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
• Non-Returnable Items: Gift cards, clearance items, custom orders, holiday/seasonal items, furniture, pillows and vintage pieces are not eligible for return.

Refunds

• Processing: Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.
• Timing: Please allow up to 10 business days for the refund to appear on your account.
• Without Receipt: Items returned without a receipt but with tags still attached will be eligible for in-store credit at the current price.

Exchanges

• Damaged/Defective Items: If you received a damaged or defective item, please contact us immediately with details of the product and the defect. We will arrange for a replacement.

Contact Us

• For Any Questions: If you have any questions on how to return or exchange your item, please visit us in-store or contact our customer service team at info@oliveandrustfm.com